Why would you be different from my existing accountant?

Traditionally, your typical accountant may be someone who you see once or twice a year to review accounts that relate to a period that has long since passed.

With the revolution in accounting software and methods of communication, accountants can offer so much more by acting as a continual support for your business. Cloud accounting software allows accountant and client to view the same real-time data creating an invaluable source of information to ensure you make the right decisions for your business.

Can Heavenly Online Accountants provide the accounting service I require without regular face to face meetings?

Absolutely, yes. In fact, we feel we offer a significantly heightened level of service by being readily-accessible by phone or by e-mail, dealing with any concerns and queries you may have quickly and efficiently.

Do I have to wait until my year end to change accounting system and/or accountant?

No, you can change at anytime. However, if you are VAT registered we advise you to change at the end of a VAT quarter.

Do I have to input my own transactions?

Xero is user-friendly and was designed with the smaller business owner in mind to manage themselves. If, however, you have no interest in bookkeeping or employing someone to do it for you we will gladly do it for you.

How do you get my records?

You can send in your records using your preferred online storage service (such as Dropbox, Google Drive, WeTransfer etc.) or simply via email. Alternatively, you could send in copies of your records by post. If you set up a bank feed you do not need to provide us your bank statements.

How easy is it to switch accounting software?

The prospect of changing accounting software can be a daunting thought. It is, however, straightforward to do and once you have changed you will not regret it. As a Heavenly client, we will take care of the switch over for you at no additional cost.

What are the costs of switching?

Heavenly do not charge for set up of a new company or transfer of an existing company to Xero. There is no initial fee for Xero as its cost is covered in your monthly fee.

In addition, Xero provide FREE training to as many staff as you like by way of webinars and a comprehensive ‘help centre’, which answers queries by way of detailed, easy-to-follow literature and instructional videos. If you still cannot find how to do something you can contact Heavenly or Xero direct and they will promptly answer questions you may have.

How easy is it to change accountant?

It is extremely easy, all you have to do is write a letter to your accountant informing them of the change and we will do the rest. We can provide a standard letter so you don’t even have to think about the wording. We will then contact them to obtain the relevant handover information.

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